What our Customers say...
The start of a quiet Tuesday in December changed quickly when a puncture of the city's water line in front of our office building caused significant flooding and damage to our building. Water was pouring into our basement and seeping into our reception area at a rapid pace. I immediately called SERVPRO of Brainerd and Park Rapids, and it was as if I had called '911' for our building. Laura, who answered the phone, asked me several questions to assess the situation as quickly as possible; she called her team in from the field to load the equipment they would need; and then communicated an action plan to me. The team (which was 45 minutes away) arrived within an hour and a half after my initial call. Unfazed by the 32" of water in our 3500 square foot basement, the team leader sat sown with us to describe what needed to be done and how long it would take to complete. After the 'day of the flood', the SERVPRO team worked every day until the job was complete. Needless to say, we felt that we were in very good, experienced hands in this crisis situation. Thank you, SERVPRO, for your quick, professional, organized, and calm response! We will call you again if we ever encounter such a problem again.
Laura Hansen, Bill Hansen Realty